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About Us
On day one, we had an idea, an idea that we could change the mould of vehicle recovery in the UK. There were no ground rules, no defined parameters, simply the belief in the need for change. There was a great deal of optimism, and a passionate desire to succeed.
A move to new purpose built premises in April 2009 has provided the opportunity to incorporate the very latest technology including a multi-line dedicated telephone system with digital recording and automatic mapping facilities.
Our unique computer system permits individually tailored management information and innovative data systems that provides substantial savings to customers.
Auto-Rescue Logistics provides extensive breakdown and recovery services across Europe, including repatriation back to the UK, and the provision of replacement vehicles. To facilitate our European services we employ specialist linguists covering more than fourteen languages fluently.
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John Battley, a chartered automotive engineer, has a long
and distinguished career in the motor insurance industry and
has developed a deep understanding of the recovery and storage
industry. He has been chairman of the Engineering Technical
Sub Committee at the Motor Insurance Repair and Research Centre
(Thatcham) and a member of the Association of British Insurers
recovery and Storage Working Group. In liaison with ACPO and
bodies representing Vehicle Recovery Operators, John has a
thorough understanding of the economics of the industry and
the expectations of key stakeholders.
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Jons practical approach to delivering
a quality roadside service to customers is borne from a lifetime
of acquiring the technical skills to recover the most complex
of accident damaged vehicles with minimum fuss. Jon has recently
helped develop the life saving partnership with the Staffordshire
Fire Service and is now instrumental in expanding this service
across the UK supported by many household names from UK industry.
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With a wealth of vehicle recovery and control centre experience, Gary is the calming influence in what can be a very busy and hectic environment in the control room. Gary ensures that all staff are properly trained to deal with the individual crisis of a road traffic accident or breakdown. |
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Alana joined the company in 2005, developing
customer service strategy while working closely with the I.T.
team to deliver innovative customer management information,
an on-going process designed to meet our customers expectations. Alana’s team are always available to assist customers and guide them through our comprehensive range of services from vehicle recovery to out of hours services covering first notification of claims.
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Michael has specific responsibilities
for the strategic direction of the company, and is leading
the delivery of Auto-Rescue Logistics ambitious plans. With knowledge
of Road Traffic legislation, Michael helped establish a landmark
ruling in the Mansfield –v- NYK Logistics case.
Michael initiated
the Insurance Forum which meets regularly in London to provide
practical advice and guidance to the major insurers/large fleets on vehicle
recovery and vehicle storage issues. |
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Tatiana heads the accounts team, and together with Alana, regularly participates in service / policy review meetings with customers to ensure that Auto-Rescue Logistics invoicing and accounting procedures meet customer’s needs. Tatiana’s team quickly respond to answer any queries asked of them.
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